Order Cancellation and Refund Policy:

1 Order Cancellation: Customers can cancel their orders within 1 minute after placing the order for a full refund.

2 No Refunds after 1 Minute: After 1 minute, no refunds will be issued to promote a no food waste policy, as the food preparation process may have begun.

3 Quality or Service Issues: Refunds may be available if food quality or delivery service significantly affects the overall customer experience. Customers must contact Eatoz customer support within 24 hours of order delivery to initiate the refund process.

4 Incorrect or Missing Items: If a customer receives an incorrect order or if any items are missing, they should contact Eatoz customer support within 30 minutes of delivery. Refunds or redelivery of missing/correct items will be arranged if the claim is valid.

5 Restaurant Cancellations: In rare cases, restaurants may be unable to fulfil an order due to unforeseen circumstances. In such instances, customers will be notified immediately, and a full refund will be issued.