Terms and Conditions

Welcome to Eatoz Food Delivery App - Where Your Food Adventure Begins!

Welcome to S&L Eatoz Foods Delivery Private Limited (Hereinafter referred to as “Eatoz” or “The Company”)!  We're super excited to show you a world full of delicious food and easy dining. These are some rules we call "Terms of Use," and they're like the building blocks of our cool app.

Imagine your love for food mixing with super cool technology - that's what we're all about! And as you start this awesome food journey with us, we want to make sure everything goes smoothly and you have a great time.

These Terms of Use are like a set of rules for how things work when you use our app. They're like guidelines for you, the people using the app (that's "You," "Your," "Yourself," or "Users"). 

They also talk about how the people who make yummy food ("Partnered Merchants" and "Non-Partnered Merchants") and the friendly delivery folks ("Delivery Partners") all come together. 

Our app, Eatoz Food Delivery, is on the internet at http://www.Eatoz.in, and on phones as an app.

 

We really want you to take a quick look at these Terms of Use. They talk about the rules and stuff that make our app work well. When you tap on the "I Accept" button, you're saying that you're agreed with these rules. It's like shaking hands and saying, "Yep, I'm on board!" This is a legal agreement between you and us, Eatoz.

We made these rules to make sure you get top-notch service and have an easy time. Using our app means you're agreeing to follow all the things written in these rules. And guess what? If we make any changes to these rules in the future, you're agreeing to those changes too. We're always trying to make things better!

When you see words like "Eatoz," "Us," or "We," they're talking about the people who made Eatoz happen, called Eatoz, Deliveries and Takeaways. And when we say "You," we mean you, the person using our Eatoz app or website. As you try out our app and enjoy all the yummy things, just remember that these Terms of Use are here to make sure things go well for everyone. Following these rules gives you access to all the cool stuff we offer, like an all-access pass that's just for you.

 

1.Eligibility to Use the Services:

1.1 Age Requirement: To use Eatoz Food Delivery, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using the app, you affirm that you meet this age requirement.

1.2 Legal Compliance: It is your responsibility to comply with all applicable laws and regulations while using Eatoz Food Delivery.

 

 

2. Changes to the Terms:

2.1 Updated Terms: Eatoz may change or update these Terms and Conditions at its sole decision. The most current version will be available on the Eatoz app or website.

2.2 Review of Terms: It is your responsibility to review the Terms regularly to stay informed about any changes. Your continued use of Eatoz Food Delivery after updates constitutes acceptance of the revised Terms.

2.3 If Eatoz translates the rules into other languages, the English version is the most important. If there are any differences between the translations, the English version is the correct one.

 

3. Provision of the Services:

3.1 Service Modifications: Eatoz reserves the right to make changes, suspend, cancel, or discontinue any part of its products or services without prior notice. This includes features, content, and delivery options.

3.2 Updates and Upgrades: The Eatoz app may undergo updates or upgrades, which may be automatically pushed to your device.

3.3 Research and Experiments: Eatoz may conduct research and experiments to improve the platform and services. During such experiments, some customers may experience features differently.

3.4 Content Accuracy: Eatoz provides content for informational purposes only and disclaims any liability for outdated or inaccurate information.

3.5 Subscription or Membership Fees: Eatoz may introduce subscription or membership fees in the future for access to certain premium features or benefits.

3.6 Certifications and Listings: Certifications displayed on restaurant listings are for informational purposes only, and Eatoz does not guarantee their accuracy or validity.

3.7 Referral or Incentive Programs: Eatoz may introduce referral or incentive-based programs subject to their respective terms and conditions. Participation in these programs is subject to compliance with rules, and Eatoz may terminate or suspend customers' participation if they violate the rules or engage in fraudulent activities.

 

 

4. Account Creation and Security:

4.1 Account Creation: To access certain features, you must create an account on Eatoz Food Delivery.

4.2 Account Information: You are responsible for maintaining the confidentiality of your account information, including your password. You are also responsible for all activities conducted through your account.

4.3 Unauthorized Access: If you suspect unauthorized access to your account, you must notify Eatoz immediately to take appropriate action.

 

 

5. Guidelines for Responsible Use:

5.1 Follow Eatoz Food Delivery's Guidelines and Policies while using the app.

5.2 Respectful Communication: Users must avoid posting content that is harmful, threatening, abusive, defamatory, discriminatory, or vulgar. Content should not invade someone's privacy or encourage illegal activities.

5.3 Authentic Reviews: Users must ensure that their reviews are genuine and accurately address the goods and services provided by the restaurant or store being reviewed.

5.4 Standards of Taste: Content posted on the platform should meet the standards of good taste and align with the nature of our services.

5.5 Respect for Intellectual Property: Users must not violate any third-party rights, including copyright, trademark, patent, or any other intellectual property or proprietary rights.

5.6 No Accusations or Confrontations: Users must refrain from accusing others of illegal activities or describing physical confrontations.

5.7 Health Code Compliance: Content should not allege health code violations requiring healthcare department reporting unless allowed by our Guidelines and Policies.

5.8 Lawful Use: Content must comply with all federal, state, and local laws and regulations, and should not involve insider trading or other illegal activities.

5.9 No Commercial Spam: Users must avoid posting commercial content such as spam, surveys, contests, pyramid schemes, or advertising materials.

5.10 Non-Endorsement: Users should not claim or imply that their content is sponsored or endorsed by Eatoz.

5.11 Language and Localization: Content should be in English or the relevant language for the products or services provided.

5.12 Protection of Minors: Users must not harm minors in any way.

5.13 No Threats to National Unity and Sovereignty: Users should avoid content that threatens the unity, integrity, security, or sovereignty of any country or causes incitement to commit any offence or insult any other nation.

 

 

 

6. Order Cancellation and Refund Policy:

6.1 Order Cancellation: Customers can cancel their orders within 1 minute after placing the order for a full refund.

6.2 No Refunds after 1 Minute: After 1 minute, no refunds will be issued to promote a no food waste policy, as the food preparation process may have begun.

6.3 Quality or Service Issues: Refunds may be available if food quality or delivery service significantly affects the overall customer experience. Customers must contact Eatoz customer support within 24 hours of order delivery to initiate the refund process.

6.4 Incorrect or Missing Items: If a customer receives an incorrect order or if any items are missing, they should contact Eatoz customer support within 30 minutes of delivery. Refunds or redelivery of missing/correct items will be arranged if the claim is valid.

6.5 Restaurant Cancellations: In rare cases, restaurants may be unable to fulfil an order due to unforeseen circumstances. In such instances, customers will be notified immediately, and a full refund will be issued.

 

7. Advertising:

7.1 Advertisements on the Platform: Eatoz may display targeted advertisements and promotions within the app or website, subject to change without specific notice.

7.2 Responsibility for Advertisements: Eatoz is not responsible for the accuracy, legality, or reliability of advertisements submitted by third parties or customers.

 

 

8. Additional Terms for Customers Using Eatoz Services:

8.1 Online Ordering: Customers should follow specific terms related to online ordering, including price changes at delivery, on-time or free service, and Eatoz Pro membership benefits.

8.2 Respectful Communication: Customers should communicate respectfully with Restaurant Partners, Delivery Partners, and support agents.

8.3 Lawful Use: Customers must use the Eatoz Platform for lawful purposes only, complying with all applicable laws and regulations.

8.4 Charitable Campaigns: Eatoz is not involved in the collection or utilization of funds for charitable campaigns displayed on the platform.

 

9. Service Usage:

9.1 Age Requirement: You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Eatoz app. By using the app, you affirm that you are of legal age.

9.2 App Misuse: You agree not to misuse the Eatoz app or use it for any illegal or unauthorized purpose. You must comply with all applicable laws and regulations while using the platform.

 

Eatoz is not responsible for the accuracy of Your provided information.

Providing false or incomplete information may lead to Account suspension or termination.

In case of non-unique identity confirmation, Accounts can be suspended.

Your information may be case-sensitive; handle it carefully.

User Information:

You are solely responsible for information you provide.

Eatoz owns User Account data.

Incomplete identification can lead to indefinite Account suspension.

Rating:

After a transaction, you can rate Delivery Partners and Merchants.

They might rate you too.

Ratings determine your score on the Platform.

Ratings and comments may be used by Eatoz without requiring your approval.

Location:

You need to share geo-location for using Eatoz Services.

Geo-location might be shared with Delivery Partners and Merchants.

Refunds:

Refunds can be claimed if you prepaid for a transaction.

Conditions include tampered/damaged packages, wrong items, and Eatoz cancellations.

Refund decisions are at Eatoz's discretion and follow their policy.

Refunds will be returned to the source account.

Disclaimer of Warranties & Liabilities:

Eatoz Services are provided "as is," without warranties.

Eatoz is not responsible for User content, unauthorized Account use, or Platform unavailability.

Indemnification and Limitation of Liability:

You agree to indemnify Eatoz against losses arising from breach of obligations.

Eatoz's liability is limited, and Users accessing the Platform outside India must comply with local laws.

Violation of Terms of Use:

Violating terms is unfair business practice and can lead to legal actions.

Legal action expenses might be recovered from You.

Additional Terms:

Additional rules may apply to promotions or activities.

Term and Termination:

You can close Your Account or stop accessing the Platform.

Eatoz can bar Your use for any reason.

Terms continue until termination.

Even after termination, prior obligations remain.

Governing Law:

These terms are governed by NASIK MAHARASTRA laws.

Disputes will be resolved under NASIK MAHARASTRA jurisdiction.

Report Abuse:

Report abuse or violations to, support@eatoz.in

Communications:

You might receive communications via SMS or email.

You can unsubscribe/opt-out.

If you have queries, contact, support@eatoz.in

 

10. Disclaimer, Limitation of Liability, and Indemnification:

10.1 Disclaimer of Warranties: The services provided by Eatoz, including the mobile app, are offered on an "as is" and "as available" basis. Your use of these services is at your own risk. Eatoz and its affiliates do not provide any warranties or representations concerning

 

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