Privacy Policy

Privacy Policy: Your Information and Our Practices

 

Welcome to S&L Eatoz Foods Delivery Private Limited (Hereinafter referred to as “Eatoz” or “The Company”)! This privacy policy aims to explain the types of information we collect from you when you access or use our websites, applications, and other online services (collectively referred to as "Services"). Additionally, it outlines our practices for collecting, using, maintaining, protecting, and disclosing that information. Please take a moment to review this policy carefully to understand how we handle your information and how we protect your privacy.

 

The legal world's relevance to the food business is significantly influenced by important provisions, particularly due to recent amendments in the Consumer Protection Act, of 2019.

One crucial amendment is related to the definition of "goods" under section 2(20) of the CPA, 2019. The amendment includes "food" as defined in the Food Safety and Standards Act, 2006. According to the revised definition, "goods" encompass every kind of movable property and explicitly include "food" as defined in clause (j) of sub-section (1) of section 3 of the Food Safety and Standards Act, 2006.

This broadening of the definition of goods has significant implications for the food industry, especially for "Food Delivery Platforms." With the amendment, such platforms now fall under the ambit of the Consumer Protection Act, of 2019. 

 

Consequently, it becomes crucial for food business operators to familiarize themselves with the rights consumers have under this legislation and ensure compliance with their obligations accordingly. By doing so, businesses can safeguard their reputation and maintain a smooth relationship with their customers while adhering to the regulatory framework.

 

Welcome to Eatoz Food Delivery! We are committed to ensuring your privacy and making your experience with our platform both enjoyable and secure. This privacy policy is designed to explain how we collect, use, protect, and share your information when you use our websites, apps, and other online services, collectively referred to as "Services." We have structured this policy to make it easy to understand and clear. Please take a moment to read and understand it as it outlines our practices and your rights.

 

Understanding Privacy in the Food Industry: Recent changes in the Consumer Protection Act, of 2019 have brought important amendments, especially in the food sector. These changes include expanding the definition of "goods" to include "food." This impacts businesses in the food industry, including Food Delivery Platforms, bringing them under the scope of the Consumer Protection Act, 2019. This underscores the importance of complying with consumer rights and obligations set by this act.

 

Why We Created This Privacy Policy: Your Data, Your Trust

We've put together this Privacy Policy to make things crystal clear about how we manage your data and other information as you use our services. Our goal is to be completely transparent about what we do with your information. This policy covers our website (https://eatoz.in), our mobile app called Eatoz app, and any activities you have on our platform. But just so you know, this policy doesn't extend to third-party websites that might be linked to our platform.

 

Getting Started: Your Understanding Matters

Before you dive into using our services, please take a moment to carefully read through this Privacy Policy. You must understand how we handle your data before you start using our platform, accessing our content, or making any transactions. By clicking the "I accept" button on our landing page, you're essentially saying that you agree to the terms and conditions set out in this policy. If, however, you don't agree with these terms, we kindly ask you to avoid using our platform.

 

Integrating with Our Terms: A Unified Approach

It's worth noting that this Privacy Policy is closely intertwined with our Terms of Use. In situations where there might be a conflict between the two, the Terms of Use will take precedence. You can find definitions for any terms that might not be clear in this policy within the applicable Terms of Use. Should you have any questions or concerns about this policy, don't hesitate to reach out to us through the platform itself or by sending us an email.

 

Our Pledge to Your Privacy

At EATOZ Food Delivery, ensuring the security of your information is of utmost importance to us. This policy serves as our commitment to you regarding the handling of various types of information:

 

1. Personal Information

When you use our services, we might collect information from two different sources:

 

Information You Voluntarily Provide: To offer you the best possible services, we may gather a variety of information such as your name, gender, email address, phone number, service address, date of birth, profile picture, and even details about people you refer to our platform. Additionally, we may also collect information about your tasks, searches, orders, medical requirements, and payment specifics. If you're one of our valued Merchants or Delivery Partners, we might need additional information for verification purposes. It's important to note that we do not store any of your financial information, so you can rest assured on that front.

 

Non-Personal Information: A Closer Look

When you access our Platform, we might gather non-personal data from your interaction. This includes things like your IP address, details about your operating system, and the type of web browser you're using. It's important to understand that this type of information doesn't directly identify you as an individual.

 

Automatic Information and Cookies: Enhancing Your Experience

Our Platform employs cookies, which are small pieces of data stored on your device, to capture specific types of information each time you visit. These cookies are incredibly helpful in enhancing your overall experience. They can store details related to your searches, your preferences, and even certain settings you've chosen. This helps us tailor the Platform to better suit your needs and preferences.

 

Device Information: Enabling Location-Based Services

If you're using our Platform through a device, we might gather certain device-specific information. This can include details about your device's location and its specifications. This information becomes particularly useful when we offer services that are based on your location.

 

User Communications: Improving Services and Responsiveness

Whenever you reach out to us with inquiries, your communications are important to us. We retain these communications not only to address your current questions but also to continuously improve our services. Your feedback and interactions with us contribute to making our platform better.

 

Third-Party Information: A Broader Perspective

In some cases, we might receive information about you from third parties. These third parties could include other users of our platform, partners we collaborate with, or even analytics providers. This additional information helps us gain a more comprehensive understanding of your preferences and needs.

 

How We Utilize Your Information: Enhancing Your Experience

We use the information we collect for a variety of reasons. These include providing you with our services, making improvements to what we offer, processing transactions, responding to your questions and concerns, and enhancing the security of our platform. Additionally, your data contributes to our internal research, helps us communicate with you effectively, run promotions, and carry out marketing activities. All of these actions are aimed at tailoring our platform to align with your interests.

 

Sharing Your Information: Building a Seamless Experience

We believe in creating a seamless experience for you, and sometimes that involves sharing your information. We might share your data with third-party service providers, partners, vendors, and others who help us fulfil your requests. This collaboration helps ensure that you receive the services you need smoothly and efficiently. There are various reasons for sharing data, including payment processing, legal compliance, and maintaining the security of our platform.

 

Transparency and Your Choices: Respecting Your Privacy

Your privacy is a priority for us, and we want you to feel empowered in your choices. You have the right to withdraw your consent and make corrections to your information. However, it's important to note that certain information might be necessary for us to fulfil your requests effectively. We're dedicated to safeguarding your data from unauthorized access, and we take steps to ensure its safety.

 

Public Posts and Other Websites: Be Informed

If you decide to post content publicly on our platform, please be aware that your posts will be visible to others. It's important to keep in mind that we don't have control over how other websites linked to our platform handle your information. If you choose to explore these external sites, we recommend reviewing their privacy practices. Your online safety matters to us.

 

Embracing Change: Policy Updates

As our commitment to you evolves, we may refine our Privacy Policy from time to time. Be sure to keep an eye on the "Last Updated" date at the top of this policy to stay informed about any changes we make. Rest assured, your continued use of our services reflects your consent to the most recent version of the policy. We believe in transparency and want you to be fully aware of how your information is managed.

 

Your Voice Matters: Sharing Feedback and Concerns

Your thoughts and opinions hold immense value to us. If you ever come across concerns or have questions related to our Privacy Policy, please don't hesitate to reach out. We encourage you to contact us within 24 hours of any issue at support@eatoz.in. Your insights help us enhance our practices, ensuring that your information is handled with utmost care and responsibility. At EATOZ Food Delivery, we're committed to a transparent and responsible approach to your privacy.

 

Resolving Concerns: Grievance Redressal

Your satisfaction is at the heart of our efforts. Should you encounter any challenges or uncertainties concerning our services or privacy practices, we urge you to connect with us. Before exploring alternative paths, we kindly request that you formally complain about our customer service at support@eatoz.in. We're here to support you, and your willingness to share the necessary information is greatly appreciated. We aim to effectively address your concerns, and the decisions we make will be considered final.

 

Your Preferences: Opting Out with Respect

Your preferences matter to us, and we believe in honouring them. If you wish to step away from non-essential communications, including promotional content, you have the freedom to do so. To exclude your contact information from our lists and newsletters, kindly get in touch with us at support@eatoz.in. Please bear in mind that we may still send non-promotional emails concerning your account and transactions.

 

Security First: Safeguarding Your Information

Rest easy knowing that the security of your information is our highest priority. We've taken substantial measures to secure your data, storing it within protected servers that are guarded by passwords and pins to thwart unauthorized access. However, while we strive for utmost security, the internet landscape is complex, and we can't guarantee absolute security for data transmitted through our Platform. It's essential for you to also play your role in maintaining account security by refraining from sharing your username, password, or any other security details with anyone.

 

Opting Out

We believe in respecting your preferences. If you wish to opt out of non-essential communications, including promotional content, you have that option. To remove your contact information from our lists and newsletters, please contact support@eatoz.in, however, please note that we may still send non-promotional emails related to your account and transactions.

 

Secure Information Handling

Rest assured, your information's security is our top priority. All data is stored on secure servers protected by passwords and pins to prevent unauthorized access. While we take extensive measures to protect your information, we cannot guarantee absolute security for data transmitted through our Platform. It's important to also play your part in keeping your account secure by not sharing your username, password, or other security details with anyone.

Updates to Our Policy

Our Privacy Policy may evolve to reflect changes in practices and regulations. We reserve the right to modify, add, or remove sections of the policy as needed. To ensure you're up-to-date with our practices, we recommend reviewing this policy periodically. If significant changes are made, we'll make reasonable efforts to notify you, either through our Platform or via email, and seek your consent where necessary.

 

Protecting Your Anonymity

In certain cases, you may choose not to provide personal information. If you withhold information required for tasks or transactions on our Platform, be aware that Delivery Partners or Merchants might choose not to complete your requests. Should you decide to withdraw your consent, we reserve the right to anonymize your data within 30 days from the withdrawal, so that it can no longer be linked to you.

 

Responsible Posting

Should you decide to share feedback, reviews, or comments on our Platform, remember that such posts may become publicly viewable. It's important to adhere to our posting guidelines outlined in our applicable Terms of Use. We reserve the right to remove any posts that don't meet these guidelines. Additionally, the content you share might be used by us at our discretion for various purposes, including promotions and marketing.

 

Data Usage for Customization

We use your information to enhance your experience on our Platform. This could involve customizing and improving the Platform based on your preferences and behaviour. Such data-driven improvements are designed to make your interaction with EATOZ Food Delivery as seamless and enjoyable as possible.

 

Partnering with Other Entities

In the event of potential mergers, acquisitions, or reorganizations, we might share your information with other business entities as part of the transition. However, such entities will be contractually bound to uphold the terms of this Privacy Policy.

 

Third-Party Advertising

We may allow third-party advertisers to serve advertisements on our Platform. These advertisers may use aggregated and anonymized information to tailor ads to specific audiences. Your personal information won't be disclosed to advertisers, but data may be used to help them reach the right audience.

 

Safeguarding Your Information

While we do our utmost to protect your information, please note that we cannot guarantee the security of data transmission. Factors beyond our control, like unauthorized access, may compromise data. If required by law or in emergencies, we may disclose your information without explicit consent.

 

Adherence to Guidelines

We adhere to applicable laws and regulations when handling your information. By providing us with your information, you acknowledge that the information is accurate and complete. You also commit to updating any changes promptly.

 

 

Address Book and Transactions

Certain features may require access to your device's address book. If you grant access, we may store and use contact information to enhance service features on our App. Transaction details related to your use of our Platform, such as service type, date, time, and charges, might also be collected.

 

Responsibility for Third-Party Links

Remember that links to other websites may be present on our Platform. These third-party websites have their own terms and privacy policies, and we are not liable for their practices. We encourage you to review the terms of any third-party site you visit.

 

Your Consent

When you share information with us, it's considered a voluntary and uncoerced disclosure. We won't be responsible for verifying the authenticity or accuracy of the information you provide.

 

Your Role in Data Security

As a user, you play a vital role in keeping your data secure. Protect your personal information and do not share your login credentials with others.

All legal matters and jurisdiction related to this Privacy Policy fall under the jurisdiction of the Nasik Judiciary.

 

Contact Us

For any queries or concerns regarding our Privacy Policy, reach out to us at support@eatoz.in Your feedback helps us ensure our practices align with your expectations.

Your privacy matters to us, and we're here to make your experience with EATOZ safe, enjoyable, and worry-free.

 

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